If you are using a separate sound card, the onboard should be disabled of course! Instruction will vary per motherboard, so you need to follow the instructions in your PC or motherboard manual for this. If you have an onboard audio card, you need to make sure the onboard audio device is enabled in the Bios.The best approach is to go through the steps below and check each aspect. In all cases, it could be an audio configuration problem, but often it is a driver problem.
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